Rental Policies & Conditions
Agency Disclosure: Resorts Realty Group is the agent of and paid by the owner of the condominium units.
No RV's, trailers, jet ski's or boats are to be brought onto the property.
Reservation Requirements: Persons checking in must be 25 years of age or older and will be responsible for payments, deposits, and adherence to the terms and conditions outlined herein and in other documents associated with reservations. The minimum stay varies season to season. All reservations are subject to review and approval by management. Any reservation obtained under false pretense will be subject to forfeiture of deposit and/or rental money and the party will not be permitted to check-in or will be asked to vacate the unit without refund. Reservations booked online with guests exceeding maximum occupancy or booked by guests under 25 years of age will be subject to cancellation. Reservations are confirmed with a deposit and a unit is assigned at the time the reservation is made, however the unit requested is not guaranteed. Resorts Realty Group is not responsible for changes in furnishings, equipment or decor by the owner. Refunds will not be given for these changes..
Deposits And Payment: Resorts Realty Group accepts cash, money orders (exact amount), traveler's checks, Visa, MasterCard, Discover, and Diner's Card. When paying in cash, a credit card swipe and a $250.00 security deposit is required. Resorts Realty Group does not accept personal checks, American Express or traveler's checks in increments over $100.00. At the time of booking a payment of 25% of the total amount of the reservation is due. A non-refundable $50 processing fee is charged on all reservations. Reservations can be made up to one year in advance. Reservations are confirmed, however Resorts Realty Group cannot guarantee rates or unit assignment. Rates are subject to change without notice. Acceptance of this policy is confirmed by the renter when a deposit or payment is made.
Changes And Cancellations:
|Length Of Stay||Deposit||Change/Cancellation Notice Required||Change/Cancellation Fees|
|Less than 28 nights||25% of rent||30 days||25% of rent|
|28 nights or more||
Reservations made 30 days or less prior to the arrival date have 24 hours from the time the reservations are made to change or cancel. After this time, the above stated change/cancellation policies go into effect. Upgrades are not permitted within 2 weeks of arrival. NO DISCOUNTS FOR EARLY DEPARTURES for any reason (including weather). All changes are subject to minimum stay requirements. There will be no refunds for inclement weather including hurricanes. Unless Emergency Management Services orders a mandatory evacuation for the residing area in which Hidden Dunes property lies.
Check-In: Check-in is between 3:00pm-5:00pm and subject to completion of unit cleaning. Your patience is appreciated and we suggest that you have alternate plans in case the unit is not ready. Payment is to be made in full upon arrival. It is mandatory that Resorts Realty Group receives a magnetic imprint of a valid credit card by the reservation holder. The credit card will be reserved for any charges that may occur during the guests stay, such as damages to the unit. Failure to supply imprint will result in non-issuance of unit keycodes. Settlement of account when arriving after 5pm must be made before 12pm the following day. If the balance is not received by 12pm the following day a 10% surcharge will be added.
Check-Out: Check-out in the rental office is between the hours of 8am and 10am. Guests must leave by 10am on the morning of the confirmed departure, unless otherwise extended by written agreement, in advance. Departures that are earlier than 8am on the day of the confirmed departure are asked to call the office and leave a voicemail to this matter. If the guest has not checked out of the unit by 10:00am on the scheduled day of departure, guest will be charged a ½ days rate. If not checked out of the unit by 5:00pm on scheduled day of departure the guest will be charged a full days rate. Resorts Realty Group shall have the right to take immediate possession of the unit in the event of nonpayment or unauthorized stay over. All charges accrued during the stay are to be paid prior to departure.
Damages: Resorts Realty Group manages these privately owned second homes and would appreciate the cooperation from guests to keep them damage free. We take damage very seriously. The individual's name that is on the reservation will be held responsible for any damages or missing items. Should the guests leave the unit in an unusually dirty condition an additional cleaning charge will be applied. Smoking is not permitted in the rental units, guests will be charged a $500.00 fee if evidence of smoking is found. This fee will enable Resorts Realty Group to bring the unit back to a non-smoking status. The total cost to repair damage, replace missing items or if a cleaning charge is deemed necessary will be immediately charged to the individual's credit card on file.
Housekeeping: Housekeeping rates include housekeeping service only upon departure. Guests are responsible for maintaining the unit during their stay. If more than the departure clean is desired, the guest will be charged accordingly. Monthly guests will be charged for mid-stay cleanings. WE ARE NOT RESPONSIBLE FOR FOR ANY ITEMS LEFT BEHIND.
Housekeeping Amenities: Towels and bed linens are provided for in-unit use only. A “start up” supply of trash liners, bath soap, shampoo, toilet paper, paper towels and dishwashing detergent are provided in the unit upon check-in. Guests will be responsible for any additional supplies needed during the stay. Additional housekeeping and laundry services are available upon request and at a nominal charge.
Refuse & Trash Collection: Guest are to dispose of all trash in accordance with Hidden Dunes Community rules and regulations. All trash will be placed in a tied bag and placed fully within dumpster enclosures. Trash left behind will incur a $50 charge and will be billed to the credit card on file.
Maintenance & Refund Policies: If maintenance personnel need to make any repairs in the unit, they will do so as quickly as possible. They are available for routine maintenance from 9:00am to 4:30pm. We can not guarantee that all amenities, appliances and equipment will be in working order 100% of the time. No refunds or adjustments will be made for unforeseen mechanical difficulties, unreported problems or power failure. Guests will be charged for unwarranted service calls if a repairman is called and there is nothing wrong. Refunds that are warranted will be given after departure and after the unit has been cleared of damages. Refunds will be processed in a timely manner.
Keys: All keys not returned to Resorts Realty Group by the day of departure will be charged a non-negotiable fee of $25 per key. Unreturned keys charged after departure will not receive reimbursement if keys are returned.
Local & Long Distance Calls: Answering machines are provided in each unit. Persons trying to reach guests will need to dial 1-800-824-6335 or (850) 837-3521. Front Desk staff will assist caller with obtaining direct phone number to the unit. The unit phone number can also be found by the guest on the front of the check-in packet. There is no charge for local calls however, there may be a charge for calls made in the Extended Calling area. Long Distance calls can be made with a calling card. Calling cards can be purchased at the front desk.
Things To Pack: Beach towels, hair dryer, razor, trash liners, toilet paper, paper towels, bath soap, shampoo, body lotion, coffee, coffee filters, facial tissue, salt, pepper, condiments, spices, dishwashing detergent, laundry detergent, fabric softner, and aluminum foil. Guests might also want to bring paper plates, cups and other disposable items, if you do not want to wash dishes.
Thank you for choosing accommodations managed by Resorts Realty Group, Inc. If we can be of any further assistance, feel free to call us at 1-800-824-6335.